Terms and Conditions

Terms of Service ~ Returns Policy ~ Privacy Policy ~ Shipping

Terms of Service

OVERVIEW

TOPECO Home Limited also operates this website - topecogreen.org. Throughout the site, the terms “we”, “us” and “our” refer to TOPECO Home. TOPECO Home offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service”. You agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. It should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant. We will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation, (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Our Privacy Policy governs your submission of personal information through the store.
Click to view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TOPECO Home, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless TOPECO Home and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed following the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at shop@topecohome.com.

Refund & Returns Policy

EXCHANGES AND REFUNDS

Returning your product because you changed your mind

Please return your item unused and in original condition (including all labels and packaging) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

If you wish to return goods with a value of over £500 we will arrange collection. Please do not use your own choice of post or courier service. Some of the TopEco Home range requires a two-person white-glove service to transport.

Please be aware that we will only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.

All orders cancelled after 48 hours of purchase are subject to a £20 administration fee, whether or not your order has been shipped.  If your order has shipped, you (the buyer) will also be responsible for the return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order.

The TopEco Home customer service team will endeavour to assist you at all stages of the returns process.

Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Products that can not be returned

The following products won’t be eligible for exchange or refund (unless faulty or not as described):

• Goods you received over 35 days ago
• Goods that have been opened or unsealed (other than where necessary to inspect)
• Goods without original packaging or labels
• Goods or packaging in poor condition
• Goods that contain your personal data or have been manufacturer-registered
• Gift Cards
• Perishable goods that contain food products (eg. Hampers) or which have an expiry date
• Live plants and trees (including live Christmas trees)
• Computer software that has been opened or redeemed
• Where a product has been personalised for you, or made to your specific measurements
• Products that cannot be returned for hygiene reasons:BeddingMattresses (unless indicated in a supplier promotion)Toilet seats and brushesSanitary furniture such as comodos

Please note that if you return goods which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation in the unlikely event that you wish to return your item.

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

By original condition we mean:

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price 
• you haven’t used the product 
• the product contains no personal data and isn’t registered to a user.

Unless faulty, this must be within 35 days of purchase

• We're unable to accept returns at TopEco Home Head Office in Poole, Dorset
• Ordinarily if you have your receipt or order confirmation we'll refund the original method you’ve used to purchase. For Gift Cards, we’ll refund to online credit.
• We’re unable to refund or exchange goods made to your own specifications or personalised for you, unless faulty.
• See below for the full list of products that can’t be returned
• For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order within 14 days. If you are only returning some of the items on your order, then we will only refund the cost of those items
• Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.  
• This does not affect your statutory rights.

Shipping Policy

Standard Domestic Shipping

Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.

Orders for which any item is hand-made and to order, have a delivery time of 6 - 10 weeks, dependent on the specific suppliers own lead times.

Shipping Rates & Delivery Estimates
All standard deliveries in the United Kingdom are free of charge on orders over £2500. Any additional shipping charges are calculated and displayed at checkout.

The estimated delivery time will depend on the item ordered. Standard delivery for in-stock goods is from 3-5 business days.

High Value Items
High-value items are to be signed for. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier will NOT leave goods with anyone that has not been pre-approved. If delivery operatives are unable to complete delivery they will usually attempt to make further deliveries and obtain a signature up to 3 times before the goods are returned. Further deliveries incur a shipping charge from between £60 and £175.

Difficult Deliveries
Most of our 3rd party delivery operatives are experienced with furniture and difficult or bulky goods so difficulties should not arise. However, should you suspect our delivery team may struggle to deliver to your address, call us to discuss any concerns on 0208 945 7788 as soon as possible after placing your order.

Shipment Confirmation & Order Tracking
A Shipment Confirmation email is sent once your order has shipped containing your tracking number(s). Tracking numbers are active within 24 hours.

Damages
TopEco Home is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping

General Shipping Help
TopEco Home will help arrange deliveries to any location worldwide. However please make yourself aware of the following caveats.

Delivery Cost
Delivery costs vary depending on where you live and the number/size of pieces that you purchase. Once we receive your order, we will send you a personalized delivery quote.

Delivery Exceptions
We do reserve the right not to deliver an order if we believe the address isn’t secure, therefore we do not ship to P.O. boxes or APO/FPO addresses. If this affects an order you place, we'll notify you as soon as possible.

TopEco Home ships to addresses within the U.K., U.K. Territories, and all mainland addresses. Geographical location and courier availability can restrict our service therefore we may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

Customs, Duties and Taxes
TopEco Home is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery of Large Pieces
For large items, our suppliers will ask you a few simple questions to ensure a smooth delivery. Please make sure there is sufficient access for delivery operatives and vehicles. Always check the measurements listed below and ensure the same units (cms or inches) are used when comparing against the size of your item. 

• Size of doorways
• Size of any ramps
• Size of the elevator/stairwell
• Size of the windows (if required for access)

Please ensure there is a parking option for the delivery truck or a street permit for delivery. 

Every item of furniture is listed with full measurements (width, height and depth) on the individual product descriptions.

If you are unsure, or have any questions regarding a particular item of furniture then please email us at shop@topecohome.com and one of our team will be more than happy to assist you.

International Delivery Summary
You will be contacted by a customer service team member once the item is ready for dispatch. 

Most delivery sequences run as follows:

• You are offered a choice of delivery dates with AM/PM time slots
• You are contacted directly by a delivery crew approximately 1 hr before delivery
• Delivery placement is to a room of choice, with packaging removal for recycling
• Basic assembly is offered where appropriate (with full assembly an option)
• A full inspection of goods is carried out
• A post-delivery customer satisfaction survey is requested

TopEco Home believes the delivery of your precious furniture item is a special event. So when it comes to planning the delivery of your special purchase, we hand the control over to you to select a delivery time and date that fits around you and not us.

Out of Stock Notification
If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days,  we'll cancel your order and refund you.

If you’re not happy to wait, please email shop@topecohome.com to cancel your order.

Overdue or Damaged Orders
If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, please email shop@topecohome.com for assistance ensuring to send all the relevant order information and a contact telephone number so we customer service can call you back..

If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer Services team who will be able to contact the supplier on your behalf. Please note the opening hours of our contact centre may be different to those of the supplier so we may not be able to give you an immediate response.

Multiple Item Deliveries
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.

If you order items with both 5 and 7-day dispatch times, we'll deliver them separately.

Note: Please wait until your delivery due time has passed before contacting us.

Charges to Remote Locations

Restricted Postcodes & Charges:

• BT1-82 - £60
• GY1-10 - £115
• HS1-9 - £80
• IM1-9 - £80
• IV1, 4-28, 40-49, 51-56, 63 - £40
• JE1-5 - £115
• KA27-28 - £80
• KW15-17 - £80
• PA28, 34, 80 - £40
• PH32, 35, 39-41 - £40
• PA20, 41-78 - £80
• PH42-44 - £80
• ZE1-3 - £80
• TR21-25 - £50 

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